Invite members to set up a Direct Debit mandate

Invite people to set up a Direct Debit

It's easy to ask individual members to start paying their subscription by Direct Debit even if they don't have a user account. You can ask your members to create a Direct Debit mandate online using this link:

Members must use the email address associated with their existing subscription so that the new mandate can be automatically linked.
  • Be sure to customise this link to your domain.
  • Note that people may navigate away from the 'set up Direct Debit' page to browse your website. Occasionally people then mistakenly go to the public join page and sign up for a new membership instead of returning to the Direct Debit form. You could discourage this by being clear about it in your email or by adding a link to the join page aimed at existing members to take them back to the Direct Debit form.

Invite organisations to set up a Direct Debit

The process for for organisations is the same but you should direct the organisation representative to this link:

Automatic prompts to set up a Direct Debit

If you enable email renewal reminders for your membership plans, these will be sent 14 days before subscriptions are due to renew. If the member does not have a Direct Debit set up already, these reminder emails will include a link for them to set one up. If members log in to their account and go to My account > Membership they will also be prompted to set up a Direct Debit there.

What happens next?

Once a Direct Debit mandate has been created, future subscription renewals will be taken by Direct Debit and payment for any unpaid invoices will be taken within the next week. For this reason it is important to ensure that you reconcile any manual payments regularly to avoid duplicate payments.

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