Understand the subscription process

When a new member joins

When a new member joins online they:

  • Complete an online joining form.
  • Set up a recurring payment method.
  • Create an account so they can log in and access member content.
  • Receive a welcome email that you can customise with your own message.

Administrators receive a notification informing them of the new subscription and a contact record is created in the database with the subscription and invoice connected.

How are subscription fees paid?

Direct Debit Payment is collected automatically within the next 5 days.
Credit or Debit card Payment is collected immediately.
Manual An administrator will need to manually mark the invoice as paid.

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