Understand the renewal process

Auto-renewal by default

All subscriptions are set to auto-renew. When a renewal date arrives an invoice is created and payment is expected

  • If payment is not collected on time the subscription is Overdue.
  • The subscription will remain overdue for the duration of the Grace Period.
  • Payment reminder emails are sent to the member.
  • If still no payment has been collected the subscription is Expired.

Renewal timeline

  • 14 days prior: 1st renewal notice sent. If no valid payment method is found the email contains instructions on how to pay.
  • On renewal date: 2nd renewal notice sent containing appropriate payment instructions.
  • 14 days later: Payment reminder email sent (if not already paid).
  • End of grace period: Subscription expires and cannot be re-activated.

My Account area

Members can log in to their account at any time and see the same payment instructions that are included in the automated emails. They can set up a payment method at any time, long before their subscription is due to renew.

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