Manage the grace period

The grace period is the length of time it takes for overdue subscriptions to become expired.

Here's an illustration where the grace period is 60 days:

  • A member does not have a recurring payment method on file
  • 1 Aug: A reminder email is sent
  • The member does not make a payment
  • 15 Aug: The renewal date arrives and another reminder is sent
  • The subscription moves to the Overdue status
  • Still no payment
  • 29 Aug: A final reminder
  • Still no payment
  • 30 September: Grace period has elapsed
  • Subscription moves to the Expired status and cannot be reactivated

You can define your grace period as anything up to 300 days. To do this go to Settings > Features > Membership in the main toolbar.

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