Change a membership subscription renewal date
You may need to change a member's subscription renewal date forward or back. The process to do this depends on the member's payment method.
Payment method: Direct Debit or Manual
This is a simple, one-step process:
- Navigate to the contact's record and find their active subscription.
- Click Edit on the subscription.
- Change the Renewal date field to your new desired date.
- Click Save.
This will update the subscription, and the next invoice will be generated on the new date you have set.
Payment method: Card (Stripe)
This process involves replacing the current subscription with a new one. This can be done without any input from the member and without triggering any notifications to them.
Step 1: Cancel the current Stripe subscription
- Go to the member's contact record and find their active card subscription.
- Click the
...menu on the subscription and select Cancel.
Step 2: Create a new Manual subscription
- On the same contact record, add a new subscription.
- Select the Manual payment method.
Step 3: Set the correct fixed renewal date
- On this new Manual subscription, set the Renewal date to your desired fixed date.
- Save the subscription.
Step 4: Convert to a Stripe subscription
- Find the new Manual subscription you just created on the contact's record.
- Click the
...menu and select 'Convert to Stripe subscription'.
Renewal Date Best Practices
- Set renewal dates in the future. This date represents when the next subscription payment is due.
- Avoid setting renewal dates in the past. Doing so can trigger the system to automatically generate invoices for overdue fees and advance the renewal date accordingly. This may result in multiple invoices being created unexpectedly.
Setting a renewal date in the past is only recommended if you specifically intend to generate additional invoices.