Change a membership subscription renewal date
In certain circumstances you can change the renewal date on a membership subscription. You can do this to give a member more time before their next payment or to bring a payment forward.
Changing the renewal date
You can change the renewal date if the subscription is set to be paid by Direct Debit or Manual invoice. You cannot change the renewal date if the subscription is set to be paid by Card.
To change the renewal date, locate the subscription on the contact's record or the subscriptions report and select Edit. Choose a new date and save.
The renewal date should usually be in the future
Renewal date should usually be set in the future. This is the date on which the person will next be billed for their subscription.
Be very cautious settings renewal date in the past. If you move a renewal date to the past, the system will automatically create an invoice to reflect the overdue fees and then advance the renewal date forward one period. So if a renewal date is moved more than one period into the past multiple invoices will be created. You should therefore only set the renewal date in the past if you specifically wish to generate additional invoices.