Cancel a membership subscription

Cancel a subscription

Members themselves cannot cancel their subscriptions. They need to request that an administrator cancel it for them. An administrator can cancel a member's subscription at any time as follows:

  • Go to the contact record
  • Look in the subscriptions section
  • Choose Cancel membership subscription from the action menu (...)
  • The subscription will be greyed out
  • The status will change to cancelled
  • No attempt will be made to take payment for any unpaid invoices relating to the subscription

You can permanently delete a cancelled subscription if you want to.

Restore a cancelled subscription

An administrator can restore a cancelled subscription at any time as follows:

  • Go to the contact record
  • Look in the subscriptions section
  • Choose Restore membership subscription from the action menu (...)
  • The status will be recalculated and become either Valid, Overdue or Expired depending on whether existing invoices are paid
Note that when a cancelled subscription is restored the system will attempt to take payment for existing unpaid invoices if there is a saved payment method on file. If the subscription has been cancelled for some time you may wish to cancel the invoices before restoring the subscription to prevent this from happening.
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