Cancel a membership subscription

An administrator can cancel a member's subscription at any time.

1. Go to the Contact record.
2. Find the Subscriptions section.
3. Click the action menu (...) next to the relevant subscription.
4. Select either Cancel at renewal or Cancel immediately.

Cancel at renewal

This option allows the member to retain their benefits until their current subscription term ends.

• The subscription remains Valid until the renewal date.
• Next to the renewal date, a crossed-out repeat symbol will appear.
• On the detail view of the subscription, the renewal date will be appended with text indicating the subscription is set to end.
• At the renewal date, the subscription will not renew and will move to a Cancelled state.

Cancel immediately

This stops the subscription benefits immediately.

• The subscription status changes to Cancelled.
• The subscription entry will appear greyed out.
• No attempt will be made to take payment for any unpaid invoices relating to this subscription.

Permanently delete a subscription

To permanently delete a subscription, it must first be cancelled immediately. Once cancelled, you can permanently delete the subscription using the action menu (...).

Restoring a subscription

If you have cancelled a subscription by mistake, you may be able to restore it depending on the payment method. See Restore a cancelled subscription for details.