Cancel a membership subscription

Cancel a subscription

Members themselves cannot cancel their subscriptions. They need to request that an administrator cancel it for them. An administrator can cancel a member's subscription at any time as follows:

• Go to the contact record
• Look in the subscriptions section
• Choose Cancel membership subscription from the action menu (...)
• The subscription will be greyed out
• The status will change to cancelled
• No attempt will be made to take payment for any unpaid invoices relating to the subscription

You can permanently delete a cancelled subscription if you want to.

Restore a cancelled subscription

An administrator can restore a cancelled subscription at any time as follows:

• Go to the contact record
• Look in the subscriptions section
• Choose Restore membership subscription from the action menu (...)
• The status will be recalculated and become either Valid, Overdue or Expired depending on whether existing invoices are paid