Cancel a membership subscription

Subscriptions can only be cancelled by an Administrator. Cancelled subscriptions can be restored up to seven days after cancellation. Once cancelled, subscriptions can be permanently deleted.

Cancel a subscription

An administrator can cancel a member's subscription at any time as follows:

• Go to the contact record
• Look in the subscriptions section
• Choose Cancel membership subscription from the action menu (...)
• Choose to either Cancel at renewal date or Cancel immediately

_{Note for card payments: 'cancel at renewal date' is not available for card payments in White Fuse but can be found in your Stripe Dashboard.}

Cancel at renewal date

• The subscription will remain active until the renewal date
• During this time the member can continue to log in and gain the privileges associated with their membership subscription.
• At the renewal date the subscription will not renew and will move to a Cancelled state.

Cancel immediately

• The subscription will be greyed out
• The status will change to cancelled
• No attempt will be made to take payment for any unpaid invoices relating to the subscription

Restore a cancelled subscription

An administrator can restore a cancelled subscription within 7 days of cancellation as follows:

• Go to the contact record
• Look in the subscriptions section
• Choose Restore membership subscription from the action menu (...)
• The status will be recalculated and become either Valid, Overdue or Expired depending on whether existing invoices are paid

Restoring a subscription after 7 days

After 7 days the option to restore a subscription is no longer available and a new subscription must be created.

1. Go to the contact's record.
2. In the subscriptions section, click the Add subscription button.
3. Select the membership plan and set up the new subscription as needed.

Permanently delete a subscription

To permanently delete a subscription, first cancel it immediately. You can then permanently delete the cancelled subscription from the action menu (...).

Remove payment methods

Cancelling a subscription does not automatically remove payment methods.

• Remove Direct Debit mandates by logging in your GoCardless account.
• Remove cards by logging in to your Stripe account.