Cancel a membership subscription
Cancel a subscription
Members themselves cannot cancel their subscriptions. They need to request that an administrator cancel it for them. An administrator can cancel a member's subscription at any time as follows:
- Go to the contact record
- Look in the subscriptions section
- Choose Cancel membership subscription from the action menu (...)
- The subscription will be greyed out
- The status will change to cancelled
- No attempt will be made to take payment for any unpaid invoices relating to the subscription
You can permanently delete a cancelled subscription if you want to.
Restore a cancelled subscription
An administrator can restore a cancelled subscription at any time as follows:
- Go to the contact record
- Look in the subscriptions section
- Choose Restore membership subscription from the action menu (...)
- The status will be recalculated and become either Valid, Overdue or Expired depending on whether existing invoices are paid
Note that when a cancelled subscription is restored the system will attempt to take payment for existing unpaid invoices if there is a saved payment method on file. If the subscription has been cancelled for some time you may wish to cancel the invoices before restoring the subscription to prevent this from happening.