Cancel a membership subscription

Subscriptions can only be cancelled by an Administrator. Cancelled subscriptions can be restored up to seven days after cancellation. Once cancelled, subscriptions can be permanently deleted.

Cancel a subscription

An administrator can cancel a member's subscription at any time as follows:

• Go to the contact record
• Look in the subscriptions section
• Choose Cancel membership subscription from the action menu (...)
• Choose to either Cancel at renewal date or Cancel immediately

Cancel at renewal date

• The subscription will remain active until the renewal date
• During this time the member can continue to log in and gain the privileges associated with their membership subscription.
• At the renewal date the subscription will not renew and will move to a Cancelled state.

Cancel immediately

• The subscription will be greyed out
• The status will change to cancelled
• No attempt will be made to take payment for any unpaid invoices relating to the subscription

Restore a cancelled subscription

An administrator can restore a cancelled subscription within 7 days of cancellation as follows:

• Go to the contact record
• Look in the subscriptions section
• Choose Restore membership subscription from the action menu (...)
• The status will be recalculated and become either Valid, Overdue or Expired depending on whether existing invoices are paid

Permanently delete a subscription

To permanently delete a subscription, first cancel it immediately. You can then permanently delete the cancelled subscription from the action menu (...).

Remove payment methods

Cancelling a subscription does not automatically remove payment methods.

• Remove Direct Debit mandates by logging in your GoCardless account.
• Remove cards by logging in to your Stripe account.