Manage a locked account

There are two common reasons for a locked account:

• Failed Login Attempts: Repeated unsuccessful login attempts will automatically lock the user's account as a security measure.
• Contact Record Deletion: If the user's associated contact record is recently deleted, their account will also be locked. Only administrators can delete contact records.

Unlocking another user's account

Failed login attempts:

• Navigate to the user's contact record.
• Locate the "User Account" section.
• Click the "Unlock" option from the action menu (...).
• Guide the user to create a strong, new password using the "Reset Password" link on your website's login screen.

Contact Record Deletion:

• Navigate to Contacts > People.
• Use the "Actions" button to access the list of recently deleted people.
• Restore the person's contact record.

Unlocking your own account

If you appear to be locked out of your own account as an administrator, contact another administrator on your team to unlock your account using the instructions above.

If you don't have another administrator that can do this for you please contact our support team and we can help you.