Understand the donation subscription renewal process
This article outlines how donation subscription renewals work within White Fuse, enabling you to effectively manage your organisation's recurring donations.
Subscription periods
Unlike membership subscriptions, which can have varied billing cycles, all donation subscriptions renew monthly.
Changing the renewal date
You can edit a donation subscription to change the renewal date. This may be useful to align the payment to a specific day of the month or to defer the next payment.
Reminder emails
White Fuse does not send renewal reminders for donation subscriptions. However, donors will receive payment notifications directly from their payment processor (Stripe or GoCardless), in line with your account settings on those platforms.
What happens if a payment fails?
If a payment fails due to a cancelled Direct Debit mandate or an invalid card, the donation subscription will become Overdue.
Unlike membership subscriptions, which expire after a grace period, donation subscriptions do not have an expiration date. They will remain in an Overdue status until the donor reactivates the subscription or an administrator cancels it.
How to handle overdue donation subscriptions
An Overdue subscription will continue to generate monthly invoices, which can accumulate over time. It is important to periodically review these subscriptions and contact the donor to confirm if they wish to reactivate or cancel their subscription.
How do I cancel a donation subscription?
You can cancel a donation subscription from either the contact's record or by navigating to Reports > Donation Subscriptions . From either location, use the action menu (...) or click through to the subscription details and select Cancel Subscription.
How can a donor reactivate an overdue donation subscription?
To reactivate a subscription, the donor must update their payment method. The process depends on their current payment method:
- Stripe: See Update credit or debit card details
- GoCardless: See Invite contact to set up a Direct Debit mandate
Treatment of outstanding invoices
It is important to note when a donor adds a new payment method, payments will be processed for all outstanding invoices. If you do not wish this to happen, cancel outstanding invoices before prompting the contact to update their payment method.