Update credit or debit card details

Credit and debit cards are typically valid for around 3 to 5 years. After this, they expire and can't be used to collect recurring payments anymore. At this point members or donors must add a new card to their account to continue with their subscription.

If subscriptions become overdue then reminders will be sent in accordance with the schedule set up on the membership plan. These will include a link to update the payment method. No reminders are sent for donation subscriptions.

To prompt people to add a new card at any other time, ask the person to:

• Log in to their online account
• Go to the Membership or Giving tab
• Click the button below their subscription to Update bank card (if they already have a saved card) or Pay by bank card (if they do not)