Update credit or debit card details

Credit and debit cards are typically valid for around 3 to 5 years. After this, they expire and can't be used to collect recurring payments anymore. So, members will need to add a new card to their account.

If you have renewal reminder emails enabled, members will automatically be prompted to set up a Direct Debit or add a Credit or Debit card when their subscription is due to renew. But, if you want to prompt people to add a new card at any other time you can do so.

Simply invite the person to:

  • Log in to their online account
  • Go to the Membership tab
  • Click the button below their membership subscription to Update bank card (if they already have a saved card) or Pay by bank card (if they do not)


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