Issue a refund

If a person has made a payment that you need to refund you can do this via the payment gateway that was used to pay.

Refunding via GoCardless

If a person paid via Direct Debit you will need to go to your GoCardless account to refund them. As this GoCardless support article states "As a pull-based payment system, the Direct Debit network is not typically well suited to refunding payments". So while it is possible to issue a refund via GoCardless it may be easier to issue one manually via a BACS payment.

Refunding via Stripe

It is generally easier to refund a payment that was made via Credit or Debit card. This article explains how to issue refunds from your Stripe Dashboard

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