Manage spam contacts

All public forms use Google ReCaptcha to combat spam. This stops the majority of spam but unfortunately, we can't block spam entirely because it is often generated by real humans and further measures would hinder real users from submitting forms. 

Simple forms on contact pages are the ones most targeted by spammers as they are easy to find and submit. If you are getting a lot of spam via a form like this you could consider:

  • Making it harder to submit by adding fields
  • Replacing the form with an alternative way of getting in touch
  • Using a different form building tool that won't create contacts in your database

When you do get spam you can delete the records individually by logging in as an administrator, finding both the submission and the contact and manually deleting them.

Alternatively, you can purge all spam contacts at once. Go to Contacts > People and then click Actions (or the equivalent for organisation contacts). You will see a count of the number of spam contacts and you can delete them all in one go.

If you need to remove both spam organisations and people it is advisable to remove the spam organisations first. The system evaluates organisation spam based partly on whether there is a linked spam person.

If you want to review the contacts you deleted, to make sure it didn't include any real contacts, you can go to View deleted from the same action menu. Here you can review recently deleted contacts and restore any if needed.

Recently deleted contacts do not count towards your contact quota for pricing purposes.

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