Membership renewal reminder emails
Enable renewal reminders
To enable renewal reminders:
- Go to Settings > Membership plans
- Choose the plan for which you would like to enable renewal reminders
- Edit the plan
- Select Send email reminders 14 days before the renewal date
- Update the plan
Repeat this for every plan for which you would like to enable this feature.
What's included in a renewal reminder?
Email renewal reminders include the following:
- A summary of the subscription to which the reminder relates
- A link to set up a Direct Debit (if the contact does not already have one)
- Manual payment instructions (if the subscription is set up to be paid manually)
Here is an example a renewal reminder email for someone who hasn't yet set up a Direct. Content in square brackets will be automatically populated for each contact.