Membership renewal reminder emails

Enable renewal reminders

Email renewal reminders are enabled by default for all membership plans. An email will be sent to each subscriber 14 days before their renewal date. This only applies to Paid plans with a Yearly billing frequency.

You can manage this setting in the Advanced edit tab for each membership plan.

What's included in a renewal reminder?

Email renewal reminders include the following:

  • A summary of the subscription to which the reminder relates
  • A link to set up a Direct Debit (if the contact does not already have one)
  • Manual payment instructions (if the subscription is set up to be paid manually)

Here is an example a renewal reminder email for someone who hasn't yet set up a Direct. Content in square brackets will be automatically populated for each contact.

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