Understand membership subscription statuses

Status Description Access to member content
Valid All invoices are marked as paid Or the subscription has only just beed created and the Direct Debit mandate is pending activation. Yes
Overdue Invoices are unpaid but have been so for less than the specified grace period Yes
Expired Invoices remain unpaid beyond the grace period No
Cancelled The subscription has been manually cancelled by an administrator No

Grace period

The grace period determines how long a subscription can be Overdue before it becomes Expired. It allows members to retain access to member content for a short period giving them time to make any necessary payments. The grace period is 30 days by default and can be edited in Settings > Features > Membership.

Direct Debit activation

It usually takes a few days for a Direct Debit mandate to become active. Until then it is marked as 'pending' by GoCardless. When a new member subscribes online via Direct Debit their subscription is immediately marked as valid on the basis that:

  • A payment method has been added (Direct Debit)
  • An invoice has been created
  • A payment will be taken as soon the the Direct Debit mandate is active

If for some reason a payment cannot be taken the status of the subscription will, in due course, change to Overdue.

Cancelled subscriptions

You should take action on an Expired subscription by contacting the member to help them make a payment or by inviting them to set up a new payment method. If a member does not want to continue their membership you can mark it as Cancelled

A cancelled membership has the following characteristics.

  • It will remain visible in the system for future reference.
  • It can be restored at any time.
  • Unpaid invoices will remain unpaid (unless you choose to mark then as paid).
  • No attempt will be made to collect payments for unpaid invoices.
  • The contact will not have access to member-only content.

Members cannot cancel their own membership subscription. They will need to request that their membership be cancelled by an administrator.

Permanently deleting membership subscriptions

Once cancelled, you can choose to permanently delete a membership subscription. This cannot be undone. This action will not affect any invoices that have already been generated. 

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