Understand membership subscription statuses

Overdue

The status of a membership subscription will change to Overdue if invoices associated with the subscription are unpaid but have been so for 30 days or less. Members with overdue subscriptions will retain access to member-only content. 

A subscription can have unpaid invoices if:

  1. The subscriptions payment method is set to Manual and you have not yet marked past invoices as paid
  2. The subscription payment method is set to Direct Debit but the Direct Debit mandate has been cancelled or fails for some reason

Expired

The status of a membership subscription will change to Expired if invoices associated with the subscription remain unpaid for more than 30 days. Members with expired subscriptions do not have access to member-only content.

Cancelled

You should take action on an expired subscription by contacting the member to help them make a payment or by inviting them to set up a new payment method. If a member does not want to continue their membership you can mark it as Cancelled

A cancelled membership has the following characteristics.

  • It will remain visible in the system for future reference.
  • It can be restored at any time.
  • Any unpaid invoices associated with the cancelled subscription will remain unpaid (unless you choose to mark then as paid).
  • No attempt will be made to collect payments for unpaid invoices.
  • The contact will not have access to member-only content.

Members cannot cancel their own membership subscription. They will need to request that their membership be cancelled by an administrator.

Permanently deleting membership subscriptions

Once cancelled, you can choose to permanently delete a membership subscription. This cannot be undone. This action will not affect any invoices that have already been generated. 

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